Terms of Service
This document outlines the contractual rights and obligations of all parties involved in any agreement for services provided by National Licensing. It contains the specific terms and conditions that govern the agreement and ensures that all parties are aware of their responsibilities.
Formation of Contract
By making payment of an invoice that includes these terms and conditions, booking and paying for a consultation, or by providing any other written or oral acknowledgement that these terms and conditions apply, you will be considered to have read, acknowledged, and agreed to be bound by them.
All services provided by National Licensing and any third parties engaged by National Licensing are subject to these terms and conditions.
These terms and conditions take precedence over any other terms and conditions contained within your own documents or any other documents that you attempt to apply to the provision of our services.
Consultation Fee Policy
• National Licensing charges a $200 + GST professional consultation fee for booked licensing appointments.
• Payment is required in full at the time of booking.
• This fee is non-refundable under any circumstances.
• If you are unable to attend your booked appointment, you may rebook once at no additional cost within 90 days of the original payment date. After this period, a new booking and payment will be required.
Other Fees and Charges
National Licensing operates on an hourly billing model for all services outside of the $200 + GST consultation.
• We do not accept payment in full upfront for service work.
• All work is billable by the hour, with quotes provided in advance.
• Time is billed in 15-minute increments.
• Clients will be invoiced every 7 days for work completed during that period.
• Trading terms are strictly 7 days from the invoice date, and payment is required by the due date to avoid delays in service delivery.
Third-party financial platform fees are not included in our pricing and are outside of our control. Any such fees are the sole responsibility of the client.
Application Outcome
While National Licensing will take all reasonable steps to assist in achieving a favourable outcome for your licence application, the final decision rests solely with the relevant licensing authority. We do not guarantee approval and accept no liability for any losses or damages resulting from a rejected, refused, withdrawn, or unsuccessful application.
Refund Policy
Except where required by law, all consultation fees are non-refundable. For hourly services, fees are payable for work performed and are non-refundable once billed. Where a client has prepaid for specific work, any unused balance may be refunded at our sole discretion, less applicable charges for completed work.
Client Responsibilities
You are responsible for providing accurate and truthful information, as well as any documentation required for your licensing application. Failure to do so may result in delays, additional costs, or rejection of your application. Providing false or misleading information may void your engagement with National Licensing, with no entitlement to a refund.
Government Fees and Charges
Government application fees, renewal fees, or any third-party costs are not included in our fees and remain the sole responsibility of the client.
Privacy and Confidentiality
National Licensing complies with the Information Privacy Act 2009 (Cth) and will collect, store, and use your personal information in accordance with applicable privacy laws. Your information will not be shared with third parties except as required to provide our services or as required by law.
Governing Law
This Agreement is governed by the laws of the State in which the services are provided. Any disputes will be heard in the courts of that State.
