1. Formation of Contract
1.1 When you pay an invoice, book a consultation, or otherwise acknowledge (in writing or verbally) that these terms apply, you are taken to have accepted and are bound by these Terms & Conditions.
1.2 These Terms & Conditions override any contrary terms you may propose, unless expressly agreed in writing by National Licensing.
2. Scope of Services
2.1 National Licensing assists clients to prepare, compile, and lodge licence applications and related materials (for example, Trade Licence, Mutual Recognition, and Builder licence applications). The specific services to be provided will be confirmed with you at onboarding.
2.2 Unless expressly agreed in writing, the services do not include legal advice, financial or accounting advice, the delivery of qualifications or training, or any guarantee of a particular outcome.
3. Fees & Billing
3.1 You may book a free 15-minute initial consultation with a licensing consultant via our website. There is no charge for this initial consultation.
3.2 If you proceed beyond the free initial consultation, our services are charged at $200 per hour plus GST, billed in 15-minute increments.
3.3 We invoice every 7 days for work performed. Each invoice is payable within 7 days of its date.
3.4 Government and application fees, statutory charges, renewal fees, and any third-party or payment gateway fees are not included in our hourly fee and are your responsibility.
3.5 National Licensing may decline to commence work, continue work, or lodge an application until all fees then due have been paid.
4. Refunds and Credits
4.1 Fees for work that has been performed are non-refundable.
4.2 National Licensing does not ordinarily provide cash refunds. Where you are unable to proceed, or where you have prepaid for work not yet completed, National Licensing may instead offer, at its discretion, one or more of the following to the value of your unused fees (after deducting amounts for work already performed):
(a) a credit note that may be applied towards future services;
(b) a transfer of your remaining services to another person nominated by you; or
(c) alternative products or services of equivalent value, such as education and training, nationally recognised qualifications, recognition of prior learning (RPL), or workforce development services.
4.3 Any credit note, transfer, or alternative offered under clause 4.2 is subject to availability and eligibility and is provided at National Licensing’s discretion.
4.4 Nothing in these Terms & Conditions excludes, restricts, or modifies any consumer guarantee, right, or remedy you may have under the Australian Consumer Law or any other law that cannot lawfully be excluded.
5. Application Outcome / No Guarantee
5.1 National Licensing will use reasonable efforts to assist you in preparing and lodging licence applications or related materials.
5.2 National Licensing makes no guarantee, and gives no warranty, that any licence or approval will be granted by the relevant licensing authority or regulator.
5.3 You accept that the decision of the licensing authority is outside National Licensing’s control, and National Licensing is not liable for any loss, damage, cost, or detriment you may incur if your application is refused, withdrawn, delayed, or otherwise unsuccessful.
6. Authority to Act and Client Consent
6.1 Before your application is lodged, you must sign National Licensing’s consent and authority form (the “Consent Form”). The Consent Form authorises National Licensing to lodge your application and to correspond with the relevant licensing authority and other relevant parties on your behalf.
6.2 National Licensing will provide the Consent Form to you for signature at the final stage of the process, before submission. National Licensing is not able to lodge your application until the signed Consent Form has been received.
6.3 You may withdraw your authority at any time in writing; any work already performed up to that time remains payable in accordance with these Terms & Conditions.
7. Client Responsibilities
7.1 You must provide accurate, truthful, and complete information and documentation as required for licence applications or services.
7.2 If you supply false, misleading, or incomplete information or documentation, National Licensing may terminate its engagement with you, and you will not be entitled to a refund.
8. Declarations and Prepared Statements
8.1 National Licensing may prepare draft statements, declarations, and evidence of experience on your behalf using the information you supply and verify.
8.2 You are responsible for reviewing all such materials before they are signed or lodged, and you remain solely responsible for the accuracy and truthfulness of any declaration you sign, even where National Licensing prepared the wording.
8.3 You must not sign any declaration that you know or suspect to be inaccurate, false, or misleading.
9. Client Delays and Document Validity
9.1 Progress depends on you providing requested documents, approvals, and signatures promptly.
9.2 Certain documents and declarations have limited validity (for example, a declaration must generally be dated within 30 days of lodgement). If a document expires due to delay, you may be required to re-sign or re-supply it, which may incur additional fees.
9.3 If you do not respond or provide required items within a reasonable period, National Licensing may pause or close your file, and fees for work already performed remain payable.
10. Referees and Third Parties
10.1 Where your application relies on referees or other third parties, you are responsible for ensuring their details are accurate and that they consent to being contacted by National Licensing and the relevant authority.
10.2 National Licensing is not responsible for delays or outcomes caused by referees or third parties failing to respond or to provide accurate information.
11. Privacy & Confidentiality
11.1 National Licensing will comply with applicable privacy laws (such as the Information Privacy Act) in its collection, use, storage, and disclosure of your personal information.
11.2 Your personal information will be used to provide the services you request and may be disclosed to third parties as set out in these Terms & Conditions, or as necessary or required by law.
11.3 To deliver the services, National Licensing may store your information using third-party cloud storage and business systems, and may use third-party software tools (including artificial intelligence tools) to help prepare draft application materials. Where such tools are used, only the information you have supplied or verified is used, and National Licensing takes reasonable steps to protect your information. Some service providers may store or process information outside Australia.
11.4 You acknowledge and agree that National Licensing may share your personal information and documentation with other entities within the EFLR group of companies (including Techskill Academy) where relevant to the services, or to provide, coordinate, or offer related products or services such as education, training, qualifications, recognition of prior learning (RPL), or workforce development. Each EFLR group entity will handle your information in accordance with applicable privacy laws.
11.5 By engaging National Licensing, you consent to the collection, use, storage, and disclosure of your personal information for these purposes, including disclosure to the relevant licensing authority, regulators, referees, the EFLR group entities described in clause 11.4, and the service providers described in clause 11.3.
12. Electronic Signatures
12.1 You agree that electronic and digital signatures may be used for these Terms & Conditions, the Consent Form, declarations, and application documents, and that such signatures are binding to the same extent as handwritten signatures.
13. Termination and Suspension
13.1 You may end your engagement with National Licensing at any time by notice in writing.
13.2 National Licensing may suspend or terminate the engagement if you fail to pay fees when due, fail to provide required information or instructions, or breach these Terms & Conditions.
13.3 On termination, fees for all work performed up to the date of termination remain payable, and clause 4 (Refunds and Credits) applies.
14. Governing Law & Disputes
14.1 These Terms & Conditions are governed by the laws of the State of Queensland.
14.2 Any dispute or claim arising under these Terms & Conditions shall be resolved in the courts of Queensland.
15. Qualifications
15.1 All qualifications (including but not limited to nationally accredited training) are delivered by Techskill Academy, under RTO Licence 45055.
15.2 National Licensing has a partnership with Techskill Academy; both entities operate under the same group of companies.
15.3 Despite the partnership, Techskill Academy is solely responsible for all student support, assessment, results, and compliance relating to nationally accredited qualifications.
15.4 All correspondence, enquiries, complaints, or requests regarding the delivery, assessment, issuance, or administration of qualifications must be directed to Techskill Academy via email at admin@techskill.com.au.
15.5 National Licensing disclaims responsibility for internal matters of Techskill Academy in connection with qualifications (beyond its role as facilitator, promoter, or referrer), except where expressly agreed in writing.
