Terms & Conditions

Terms & Conditions

National Licensing PTY LTD

Updated: 6, October, 2025
  1. Formation of Contract
    1.1 When you pay an invoice, book and pay for a consultation, or otherwise acknowledge (in writing or verbally) that these terms apply, you are taken to have accepted and are bound by these Terms & Conditions.
    1.2 These Terms & Conditions override any contrary terms you may propose, unless expressly agreed in writing by National Licensing.
  2. Consultation Fee Policy
    2.1 There is a consultation fee of AUD 200 plus GST for each booked licensing consultation.
    2.2 The consultation fee must be paid in full at the time of booking.
    2.3 The consultation fee is non-refundable in all circumstances (except as required by law).
    2.4 If you are unable to attend your booked appointment, you may rebook once (free of extra charge) within 90 days of the original payment date. If more than 90 days elapse, a new booking and new payment are required.
  3. Other Fees & Hourly Billing
    3.1 Services beyond the consultation are billed on an hourly basis.
    3.2 National Licensing does not accept full payment up front for all service work.
    3.3 Time is charged in 15-minute increments.
    3.4 Clients are invoiced every 7 days for work performed.
    3.5 Payment of each invoice is due within 7 days of its date.
    3.6 Any third-party or platform fees (e.g. payment gateway charges) are not included in the fees and are your responsibility.
  4. Application Outcome / No Guarantee
    4.1 National Licensing agrees to use reasonable efforts to assist you in preparing and lodging licence applications or related materials.
    4.2 However, National Licensing makes no guarantee, and gives no warranty, that any licence or approval will be granted by the relevant licensing authority or regulator.
    4.3 You accept that the decision of the licensing authority is outside the control of National Licensing, and National Licensing is not liable for any loss, damage, cost or detriment you may incur if your application is refused, withdrawn, delayed or otherwise unsuccessful.
  5. Refund Policy
    5.1 The consultation fee is non-refundable (except as required by law).
    5.2 Fees billed for hourly work are non-refundable once the work has been performed.
    5.3 In the case of prepaid fees for work not yet completed, National Licensing may refund the unused balance, deducting amounts for work already performed, at its discretion.
  6. Client Responsibilities
    6.1 You must provide accurate, truthful, and complete information and documentation as required for licence applications or services.
    6.2 If you supply false, misleading, or incomplete information or documentation, National Licensing may terminate its engagement with you, and you will not be entitled to a refund.
    6.3 You are responsible for all government fees, renewal fees, statutory charges, application fees, or third-party costs; these are not included in National Licensing’s fees.
  7. Privacy & Confidentiality
    7.1 National Licensing will comply with applicable privacy laws (such as the Information Privacy Act) in its collection, use, storage, and disclosure of your personal information.
    7.2 Your personal information will be used to provide the services you request and may be disclosed to third parties only as necessary or required by law.
  8. Governing Law & Disputes
    8.1 These Terms & Conditions are governed by the laws of the State in which the services are to be provided.
    8.2 Any dispute or claim arising under these Terms & Conditions shall be resolved in the courts of that State.
  9. Qualifications
    9.1 All qualifications (including but not limited to nationally accredited training) are delivered by Techskill Academy, under RTO Licence 45055.
    9.2 National Licensing has a partnership with Techskill Academy; both entities operate under the same group of companies.
    9.3 Despite the partnership, Techskill Academy is solely responsible for all student support, assessment, results, and compliance relating to nationally accredited qualifications.
    9.4 All correspondence, enquiries, complaints, or requests regarding the delivery, assessment, issuance, or administration of qualifications must be directed to Techskill Academy via email at admin@techskill.com.au.
    9.5 National Licensing disclaims responsibility for internal matters of Techskill Academy in connection with qualifications (beyond its role as facilitator, promoter, or referrer), except where expressly agreed in writing.